Shipping policy
Thank you for shopping with us. We are committed to providing a safe, reliable, and convenient shopping experience. Please review the shipping information below before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are not processed or shipped on weekends or major holidays. During promotional periods, holidays, or periods of unusually high order volume, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on your shipping destination, product availability, shipping method, customs processing, and other factors.
Typical delivery estimates:
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United States: 5–12 business days
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Canada: 7–15 business days
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Europe: 7–15 business days
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Other International Destinations: 10–20 business days
Please note that these are estimated delivery times only, not guaranteed delivery dates.
Unexpected delays may occur due to customs inspections, weather conditions, carrier delays, peak shopping seasons, or other circumstances beyond our control.
3. Shipping Fees
Shipping charges are calculated and displayed at checkout based on your shipping address, order size, shipping method, and other applicable factors.
From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.
4. Tracking Your Order
Once your order has been shipped, you may receive a tracking number by email.
Please allow 1–3 business days for tracking information to become available after shipment.
If your tracking information has not updated for several days, this does not necessarily mean your package is lost. Tracking updates may be delayed while the package is being transferred between shipping facilities or during customs processing.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order has not yet been shipped and you need to correct your shipping information, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
We are not responsible for packages that are delayed, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.
6. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If your package appears to be lost or has not been delivered within a reasonable period after the estimated delivery window, please contact our customer service team at [XanderDoughty8286@hotmail.com].
We will work with the shipping carrier to investigate the shipment and determine the appropriate solution.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
We recommend taking clear photos of the package, shipping label, and damaged items and sending them to [XanderDoughty8286@hotmail.com].
This information may be required to help us investigate the issue with the shipping carrier.
8. Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
Customs policies vary by country, and we cannot guarantee that a shipment will not be subject to additional fees or delays.
9. Multiple Items in One Order
Depending on product availability and warehouse locations, items from the same order may occasionally be shipped separately.
If your order arrives in multiple packages, you may receive separate tracking numbers and shipping notifications.
10. Address Changes and Order Cancellation
If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing your order.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
11. Delivery Issues
If tracking shows that your package has been delivered but you cannot locate it, please:
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Check around your property and with household members or neighbors.
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Contact the shipping carrier for additional delivery information.
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Contact us if you still cannot locate your package.
We will do our best to assist you in resolving the issue.
12. Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email: [XanderDoughty8286@hotmail.com]
We are happy to assist you with your order and shipping concerns.